work order management software: escalation manager
The Escalation Manager automates much of the service workflow process, using pre-defined "escalation profiles" that enable the system to automatically e-mail, fax or page a manager if a work order falls out of spec. The automated functionality built into this work order management software removes a great deal of human intervention from routine processes, helping you to more efficiently allocate (or reduce) resources for a service department and enable management by exception.
Benefits — Work Order Management Software, Escalation Manager
- Receive updates from anywhere with active notifications of pending work orders via e-mail, fax or page
- Define and enforce customer-based service profiles to suit customer needs with service work orders or preventive maintenance work orders
- Receive notifications when an event takes place (or at a set time after); for example, send an e-mail to a technician when a work order is assigned to him or automatically fax (or e-mail) a customer once an after-hours work order is completed
- Improve Customer Relationships by using Escalation Manager in conjunction with ReportAnywhere to send thank you e-mails to customers once work is complete
Features — Escalation Management Software, Work Order Management Software
- Automate service dispatching and work order management
- Automatically notify technicians / subcontractors of newly assigned work orders
- Handles multiple technicians or cancellations
- Adjustable time base: either scheduled time or time of creation
- Trigger alarms when an action fails to occur, facilitating management by exception
- Receive a message on the alarm board when a work order fails to be completed within the appropriate timeline
