rules-based management technology

At the core of SAM Pro Enterprise is Data-Basics' signature technology known as Rules-Based Management (RBM). With RBM, your firm establishes a set of rules that the software automatically enforces at the first sign of a potential problem. By raising flags and addressing issues before they get out of control, Rules-Based Management can aid in executing your corporate vision with seamless efficiency and implementing management by exception. By using the Escalation Manager component of SAM Pro, your firm has access to the underlying power of Rules-Based Management.

Benefits — Rules-Based Management Technology for Contractors

Automating many of the day-to-day tasks that currently require personnel can eliminate the need for additional staff
Improved efficiency, which leads to measurable return on investment for SAM Pro Enterprise
Rules Based Management is field-tested: service, construction and facilities businesses have already found RBM to be a vital tool in industries that include field service, construction, facilities management, HVAC, specialty contracting and national call centers

Rules-Based Management: Management by Exception at Work

In a study conducted by the Aberdeen Group and the Association for Services Management (AFSM) International, Data-Basics and our client Engineering Excellence was recognized as a top entry of successful software implementations in service management. But don't take our word for it:

It is not unusual for a successful services company to outgrow or outpace it infrastructure. It is less common, however, for a growing company to take the time to re-evaluate and re-engineer its internal processes and systems and to do so successfully. EEI [Engineering Excellence, Inc.] has managed to continue to evolve its business into new areas, and while doing so - possibly, as a result of doing so - has also successfully adopted new systems and new procedures for getting things done.

EEI's success with a new business model and a new application suite - Data-Basics' SAM Pro Enterprise - shows how service management can evolve with and (in some cases) lead, an evolution to new ways of doing business.

— The Aberdeen Group, from What Works: Ten Significant Implementation in Services Management

Rules-Based Management in Action

The following video is a 2-minute overview of Rules-Based Management when handling an example scenario of work order management. In it, you'll discover how Rules-Based Management keeps projects on track from the opening of a work order through the billing process.

So sit back and experience Rules-Based Management at work. (The movie requires the Flash Plug-in. Also, be patient: depending on your connection, the movie may take a few moments to load – 333 KB.)

rules based management technology for service + construction

rules-based management technology

Benefits — Rules-Based Management Technology for Contractors

Rules-Based Management: Management by Exception at Work

Rules-Based Management in Action