work order dispatch + scheduling software
Because SAM Pro Enterprise is fully integrated with a complete service management software package – including mobile workforce software – you'll realize true cost savings from an enhanced service dispatch and service scheduling operation. And thanks to this bottom-up integration, SAM Pro makes it even easier to reach the field by even offering wireless dispatching software to further increase the efficiency and productivity of your organization.
Benefits — Dispatching + Scheduling Software
- Reach the next level of resource management for contracting firms by only giving attention to the work orders that need it
- Automate and control work order management by triggering a series of alarms and notifications when things do (or don't) go as planned with Escalation Manager
- Select the best technician for the job based on service zone and certification requirements
Features — Scheduling + Dispatch Software
- Manage only problematic work orders through the Alarm Board using customized escalation profiles
- The Tech Finder software can be launched from dispatch or a new call, is user-customizable and can help dispatchers select the best technician
- Receive past-due warning summaries and collection details directly from the service dispatch software
- Create work orders from new calls with ease and auto-generate a PO when a work order is assigned to a subcontractor
- Quickly locate site and equipment records
- Take advantage of the dispatch board's powerful features, including:
» Drag and drop scheduling
» Color-coding for priority, work code and status
» Display multiple dispatch boards simultaneously
» Sort in any order, across date ranges
» Change status with the push of a button
» Utilize global dispatch for national accounts clients
» Create a PO for a selected work order
» Display a dispatcher summary of work orders
» View technician status and available hours
» Easily update work orders in the dispatching software
dispatching + scheduling software in action
A new call comes into your national account center. As a result, a work order is created and a technician is dispatched based on his certification and the territory he typically covers.
Escalation Manager sends an alarm notifying the manager that the work order has been opened past the pre-determined timeline for completion.
The manager is able to review to this work order – and others listed on a daily report he receives each morning via e-mail – allowing him to only focus on the work orders that need his attention (known as
management by exception).
