mobile workforce software, csranywhere
Through the use of SAM Pro Enterprise's mobile workforce software – CSRAnywhere – your Customer Service Reps (CSRs) will receive real-time sales leads generated by your field technicians and customers (via the call center software). Leverage the power of CSRAnywhere to gather important on-the-go information and improve the efficiency of your mobile workforce.
Benefits – Mobile Workforce Software, CSRAnywhere
- Capitalize on wireless access from your mobile sales force and take lead tracking to the next level
- Since sales information is entered into the mobile workforce software in real time, you may see a dramatic reduction in the time it takes to close a sale
- Mobile workforce software requires only Web access and a browser – no special software or files to download
Features — CSRAnywhere, Mobile Workforce Software
- Manage field and client requests for customer service
- Automatically track the progress of open leads throughout the sales cycle by creating a schedule of goals and milestone
- CSRAnywhere mobile workforce software supports Windows wireless devices
csranywhere, wireless workforce software in action
While on a service call, a member of your mobile workforce (in this case, a field tech) is asked by a customer about additional services. The field tech enters the lead into a tablet XP wireless device.
CSRAnywhere sends an e-mail notification of the lead to the appropriate salesperson. As a result, the salesperson has a fresh lead for a current customer rather than an unknown prospect.
This lead can now be tracked throughout the sales process all because of a sophisticated mobile workforce software solution.
Don't have sales reps? Looking for
mobile workforce software?
Click here.
