Are you are an "engineering type" that is dedicated, honest and creative? If so, you'll fit right into our growing company.

Recently, we have experienced an influx of growth after acquiring new business and require a fast learner and creative problem solver to join our programming team.

Position Overview
This full-time position is for a software programmer with experience in object-oriented languages and the desire to pick up new skills coding in a custom environment. While knowledge of Web-based, database-driven languages is a big plus, we will train and provide you with the knowledge necessary to develop and maintain business applications with our custom toolset.

You will participate in each stage of the software development life cycle. This includes working with QA and support teams to identify and eliminate software irregularities. It also includes providing customized software that extends base functionality to solve unique problems for individual customers.

We value education as well as experience so this position requires a completed 4-year degree or commensurate experience.

We value education as well as experience so this position requires a completed 4-year degree or commensurate experience.

Skills that will move you to the top of the stack...
Proficiency in C++, Java or other object-oriented languages is a must. Experience with Microsoft SQL, Crystal reports and Sybase a plus.

Compensation + Benefits
Compensation is commensurate with experience, so apply knowing that we will evaluate you based on your expertise and past experience. We are VERY competitive.

• 401k and profit sharing
• Comprehensive, paid medical insurance/Life insurance
• Paid vacation and paid time off
• Generous bonus potential
• Casual dress code
• Tuition reimbursement
• Flextime

Apply Now
We prefer that you submit an electronic resume via email. If you choose to attach your resume, please make sure it is a PDF or Word file and send it to hr@databasics.com with the subject "Web Resume - #07669". No calls please.

We're looking for a technical Sherlock Holmes whose sleuthing skills will get to the bottom of technical support issues FAST.

• Are you a tenacious troubleshooter?
• Do you love to improve and fix things?
• Do you enjoy interacting with customers?

Position Overview
This immediate opening requires an individual that is analytical, personable and energetic to work with customers using our enterprise software suite, SAM Pro Enterprise. Each implementation of our software package is tailored to the needs of the client; therefore each scenario will challenge your technical and problem solving skills. Since customer feedback guides our software changes and upgrades, so you will be a vital part of improving the quality and functionality of our flagship software product.

Position Details

• Identify and investigate areas for improvement with current and future software products.
• Communicate professionally and effectively with customers, from initial call/e-mail through issue resolution.
• Log into customer software systems to identify and resolve technical issues.
• Interact with developers to manage software upgrades and other long-term issues.
• Open accurate, detailed cases using our bug tracking system.
• Coordinate incidents by resolving them or routing them to the appropriate teammate.
• Proactively communicating potential technical issues.
• Provide updates for support documentation based on customer fixes.
• Identify and provide feedback on training opportunities for both customers and support teammates.
• Assists in remote consulting and/or training on the software product.
• Up to 25% travel (mostly new installations and ongoing training).

Qualifications

• Minimum 2 years of technical experience in a customer support, IT consultant or similar role
• A completed 4-year degree or commensurate experience
• Possess and/or gain expertise with SAM Pro Enterprise software
• Past experience in service or construction businesses
• Knowledge of business accounting software / construction management packages
• Knowledge of SQL with the ability to run queries a BIG plus
• Crystal reporting experience also a BIG plus
• Technical knowledge of databases (such as Microsoft SQL, Sybase, Oracle), software applications, operating systems, networks, and connectivity
• Effectively communicate with customers in a variety of roles and levels of technical expertise
• Ability to prioritize projects and adjust to shifting needs
• Customer-service minded and team oriented, i.e., must work well with other department members and programming staff

Compensation + Benefits
Compensation is commensurate with experience, so apply knowing that we will evaluate you based on your expertise and past experience. We are VERY competitive.

• 401k and profit sharing
• Comprehensive, paid medical insurance/Life insurance
• Paid vacation and paid time off
• Generous bonus potential
• Casual dress code
• Tuition reimbursement
• Flextime

Apply Now
We prefer that you submit an electronic resume via email. If you choose to attach your resume, please make sure it is a PDF or Word file and send it to hr@databasics.com with the subject "Web Resume - #07668". No calls please.