CRM software for facilities maintenance + building operation management

Home | Contact | Site Map | Print
Data-Basics HomeData-Basics

call center software

Maintaining the relationship between property managers and owner/clients – especially those dealing with national accounts and regional customers – can be key to future success. SAMPro Enterprise's call center software supports your business's CRM goals by providing improved site information at the point of contact. And by choosing a solution that provides your call center personnel with more pertinent information – ranging from comprehensive job history to the on-call tech's cell number – you can enhance the

Benefits — Call Center Software for Facilities Maintenance

Features — Call Center Software for Facilities Maintenance


call center software in action

Call Center IconA new call comes into your national account center. After the initial screening responses are given, a script for that specific situation is used in conjunction with that customer's history and need for that call.
The request for service is logged and the Service Provider Locator is used to locate the nearest tech.
Escalation Manager sends an alarm after a pre-determined interval because the request has not yet been completed. If no action is taken, a second alarm will sound according to the escalation profile.
call center software
Download a complete brochure on facilities maintenance software in SAMPro Enterprise. (244 KB PDF)

Get PDF Software
data-basics box
SAMPro software
data-basics box
Sign Up for An Online Demo of SAMPro Enterprise Software Request more info from Data-Basics. Call Data-Basics at 800-837-7574