CRM software for facilities maintenance + building operation management

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call center software

Maintaining the relationship between property managers and owner/clients – especially those dealing with national accounts and regional customers – can be key to future success. SAMPro Enterprise's call center software supports your business's CRM goals by providing improved site information at the point of contact. And by choosing a solution that provides your call center personnel with more pertinent information – ranging from comprehensive job history to the on-call tech's cell number – you can enhance the

Benefits — Call Center Software for Facilities Maintenance

Features — Call Center Software for Facilities Maintenance

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call center software in action

Call Center IconA new call comes into your national account center. After the initial screening responses are given, a script for that specific situation is used in conjunction with that customer's history and need for that call.
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The request for service is logged and the Service Provider Locator is used to locate the nearest tech.
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Escalation Manager sends an alarm after a pre-determined interval because the request has not yet been completed. If no action is taken, a second alarm will sound according to the escalation profile.
call center software
Downloads:
Download a complete brochure on facilities maintenance software in SAMPro Enterprise. (244 KB PDF)

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