call center software

Maintaining the relationship between property managers and owner/clients – especially those dealing with national accounts and regional customers – can be key to future success. SAM Pro Enterprise's call center software supports your business's CRM goals by providing improved site information at the point of contact. And by choosing a solution that provides your call center personnel with more pertinent information – ranging from comprehensive job history to the on-call tech's cell number – you can enhance the

Benefits — Call Center Software for Facilities Maintenance

Improve efficiency and cut costs by handling more accounts with fewer people
When used in conjunction with SAM Pro's other tools, all your customer's information is in a single-source, easily-accessible database
Be as flexible as you need to using ReportAnywhere to generate exception reporting, on the fly

Features — Call Center Software for Facilities Maintenance

Set up a global exceptions board to reduce mistakes and streamline phone calls
Easily find a service provider when new calls come in with the Service Provider Locator
Define call escalation with Escalation Manager
Use call scripts based on different scenarios such as work code or equipment
Set protocols for after-hours personnel or when managers are not on site
Provide superior support for national accounts clients
Leverage the full integration of SAM Pro by having a sophisticated, single-source solution