interactive voice response software

By putting the single-most common networking technology – the telephone – to use for you, Interactive Voice Response (IVR) allows your firm to capture real-time field service information and sales leads directly from field technicians and service providers. By simply selecting options from a menu, your service providers will provide quick and accurate updates to work orders and more. SAM Pro Enterprise's IVR system is tied directly to the customer Web interface (FMAnywhere), the service management software and the CSR system to offer a cost-effective, technology-driven solution to your field service integration needs.

Benefits — Interactive Voice Response Software for Facilities Management

Use a tech's cell phone or a customer's land line to relay data
Status is only a phone call away because of SAM Pro Enterprise's Rules-Based Management
Since customers and techs won't have to learn new software, it will take less time to roll out and implement this technology

Features — Interactive Voice Response Software for Facilities Management

Update work order status with ease
Reschedule work orders on the fly
Reduce the learning curve since techs won't have to learn new software
Capture and send closing comments via voice to e-mail
Updates both the dispatch board and customer Web interface in real time
Works outside wireless range