Market Expansion Kicks Off in Canada with Vector Industries
CLEVELAND — July 21, 2003 — Staying ahead of the curve, Data-Basics Inc., a leading provider of Internet-based enterprise applications for the service and facilities management industries, has rolled out a new generation of its Escalation Manager and ReportAnywhere tools, which run on Data-Basics' signature Rules-Based Management™ (RBM) technology. RBM enforces rules that have been predetermined by the customer by engaging a series of alarms for action.
Data-Basics CEO Arthur Divell also announced a major client win, Canadian-based Vector Industries, as part of the company's strategic market expansion. Vector Industries recently implemented Data-Basics' core SAMPro Enterprise software suite, which provides a comprehensive service management, mobile workforce and back office accounting solution.
"The service industry requires proactive software that gives companies-such as Vector Industries-the flexibility and scalability they need to grow their businesses," said Divell. "Data-Basics is the only software developer incorporating RBM technology, which runs on the principle of management by exception, enabling our customers to save time and money."
High-growth Canadian company Vector Industries – a holding company comprised of 11 refrigeration service companies – selected Data-Basics' software for its ability to scale for future growth. Vector installed the core elements of SAM Pro and will soon implement Data-Basics' newly-released Escalation Manager, which automates and controls work order management by triggering a series of alarms and designating actions to be executed. For example, if a technician fails to respond to a freezer service order, Escalation Manager can page the technician every 10 minutes until a response is noted. If the technician doesn't respond after 30 minutes, the system sends a manager a fax so an alternate technician may be assigned.
Vector also will use Data-Basics' enhanced ReportAnywhere tool, which enables service businesses to schedule and distribute different types of reports to key personnel via fax, e-mail or the Web. "We wanted a product with total integration that would give us the ability to look at Vector as a whole and consolidate reports efficiently," said Lora Lee Peaslee, controller, Vector Industries. "Data-Basics was the only company we found with this offering."