Engineering Excellence First Client to Implement Enhanced Web Tool
CLEVELAND — November 06, 2003 — Giving customers extended capabilities to exchange service information with their clients in real-time, Data-Basics Inc. announced a new client Web interface component of SAM Pro's Anywhere Suite, which offers tools for both customer relationship management (CRM) and mobile workforce use.
Data-Basics, a leading provider of Internet-based enterprise applications for the service and facilities management industries, also announced its client Engineering Excellence has successfully completed the first client Web interface tool implementation with customers such as Borders Books and Waldenbooks Company.
"The client Web interface gives service-related companies an edge, as their customers can go to their Web site and instantly access up-to-date information on work orders, approve quotes and review reports," said Arthur Divell, CEO, Data-Basics. "They're able to offer customers a higher comfort level because the customers are in control of their own service activities."
Engineering Excellence Launches Intellitrak™
Engineering Excellence Inc., a HVAC and facilities management contractor based in Cincinnati, Ohio, recently implemented the client Web interface. As Data-Basics designed the tool to match its customers' individual look and feel, Engineering Excellence branded its client Web interface as "Intellitrak". Engineering Excellence has the ability to assign different viewing rights to clients based on specific user names and passwords. Also, customers of Engineering Excellence can view all open tickets, which allows them to check on all service requests and pending repairs. "Having the Web access capability was part of our original goal to streamline our operations and allow our customers to make requests and update jobs seamlessly," said Rick Evans, general manager - national accounts, Engineering Excellence. "Before implementing Intellitrack, we laid the groundwork for a solid system with Data-Basics' flagship SAMPro Enterprise solution."
Anywhere Suite of Tools
Data-Basics' client Web interface is part of the Anywhere suite. By integrating Web site, fax, pager, cell phone, and wireless device technologies into its e-ware products, Data-Basics allows companies to operate more efficiently by reducing overhead costs and improving customer satisfaction. In addition to the client Web interface, the Anywhere Suite includes Wireless Tech, Remote Time sheet, and Interactive Voice Response (IVR) modules. All elements of the Anywhere Suite are part of Data-Basics' core SAMPro Enterprise solution and run on the company's signature Rules-Based Management™ (RBM) technology. RBM enforces rules that have been predetermined by the customer by engaging a series of alarms for action.