work order management software for service, construction, facilities + more

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work order management software: escalation manager

Work Order IconData-Basics work order software uses Escalation Manager technology which automates much of the service workflow process, using pre-defined "escalation profiles" that enable the system to automatically e-mail, fax or page a manager if a work order falls out of spec. This automated functionality built into this work order management software removes a great deal of human intervention from routine processes, helping you to more efficiently allocate (or reduce) resources for a service department and enable management by exception.

Benefits — Escalation Manager Technology, Work Order Management Software

Features — Work Order Management Software, Escalation Manager

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How to Use Escalation Manager Work Order Software Technology

A client requests service via the Internet using the client Web interface, FMAnywhere.
A work order is created and assigned to a technician who is notified by e-mail.
After 2 hours, the tech has not acknowledged the work order. An alarm appears on the dispatch board, within the service scheduling software.
The tech accesses the work order with a wireless device and sets status to travel. As a result, the alarm is cancelled and the dispatch board and Web interface are updated.
The tech completes work and obtains electronic signature. The client is e-mailed a copy of the signed work order.
Work order is prepared for billing but fails to meet the gross margin. The work order appears on a manager's report, delivered by e-mail each morning.
The client automatically receives an e-mail recap of services. SAMPro Enterprise then makes sure the work order is properly billed.
Our work order management software automates the service work flow.
work order management software
Downloads
Download a printable diagram that illustrates how to use Escalation Manager and how our work order escalation software works in SAMPro Enterprise. (139 KB PDF)

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