service scheduling software / service dispatching software
SAM Pro Enterprise incorporates service dispatching software and service scheduling software into one integrated solution that ties together the various facets of your business.
Because SAM Pro is fully integrated with accounting and field service, you'll realize true cost savings from an enhanced service dispatch and service
scheduling operation. SAM Pro makes it even easier by offering service dispatching and scheduling software to further increase the efficiency and
productivity of your organization.
Benefits — Service Dispatch Software + Service Scheduling Software
- Reach the next level of resource management by giving attention only to the work orders that need it
- Automate and control work order management by triggering a series of alarms and notifications when things do (or don't) go as planned with Escalation Manager
- Select the best technician for the job based on service zone and certification requirements
Features — Service Scheduling Software + Service Dispatching Software
- Manage only problematic work orders, using customized escalation profiles
- Tech Finder software can be launched from dispatch or a new call, is user-customizable and can help dispatchers select the best technician
- Create work orders from new calls with ease and auto-generate a PO when a work order is assigned to a subcontractor
- Receive past-due warning summaries and collection details
- Quickly locate site and equipment records
- Take advantage of the dispatch board's powerful features, including:
» Simultaneously display multiple dispatch boards
» Create a PO for a selected work order
» Easily update work orders
» Display dispatcher summary of work orders
» View technician status and available hours
» Drag and drop scheduling
» Color-coding for priority, work code and status
» Sort in various orders and date ranges
» Change status with the push of a button
» Utilize global dispatch for national accounts clients
service scheduling and dispatching software in action
A new call comes into your national account center. As a result, a work order is created and a technician is dispatched based on his certification and the territory he typically covers.
Escalation Manager sends an alarm notifying the manager that the work order has been opened past the pre-determined timeline for completion.
The manager is able to attend to this work order – and others listed on a daily report he receives each morning via e-mail – allowing him to only focus on the work orders that need his attention (known as
management by exception).
A dispatcher uses service dispatch software to schedule an appointment.
