With Interactive Voice Response (or IVR) in SAMPro Enterprise, your techs will have an effective, high-tech solution to your firm's field service needs.
Interactive Voice Response (also known as voice recognition software) allows your firm to capture real-time service information or sales leads directly from the field via phone. By simply selecting options from a voice menu and interacting with the phone system, your field employees will provide quick and accurate updates to work orders and more.
The Interactive Voice Response system is also tied directly the service management software, CSR system (CSRAnyhwere) and online work order tracking (FMAnywhere), providing a truly integrated solution for your entire business.
Benefits of Interactive Voice Response / Voice Recognition Software
A Fully Integrated Service Management System – IVR IncludedAttempting to deploy a new technology can be difficult for almost any business. But not with SAMPro Enterprise. As a fully integrated service management, field service, dispatching and accounting software solution, SAMPro Enterprise's various components all play well together – including the voice recognition software – so you can focus on running your business, not running your software.
IVR in Action
The Interactive Voice Response software gathers information from techs in the field that use the numeric keypad (or spoken responses) that automatically update and populate SAMPro Enterprise.
Work orders are updated and/or sales leads communicated throughout the database in SAMPro Enterprise.
SAMPro Enterprise validates the new information from the voice recognition software and sends alarms if a work order may become past due through Escalation Manager (powered by Rules-Based Management).