voice recognition software for technicians

It's hi-tech,
low-cost, and
easy-to-use.
It's IVR.

With Interactive Voice Response (or IVR) in SAM Pro Enterprise, your techs will have an effective, high-tech solution to your firm's field service needs.

Interactive Voice Response (also known as voice recognition software) allows your firm to capture real-time service information or sales leads directly from the field via phone. By simply selecting options from a voice menu and interacting with the phone system, your field employees will provide quick and accurate updates to work orders and more.

The Interactive Voice Response system is also tied directly the service management software, CSR system (CSRAnyhwere) and online work order tracking (CRMAnywhere), providing a truly integrated solution for your entire business.

Benefits of Interactive Voice Response / Voice Recognition Software

• Have phone, can communicate : it couldn't be easier to update status than with a quick call to the IVR system
• Real-time updates: see instant changes to both the dispatch board and/or the client web interface since the Interactive Voice Response system is integrated with the rest of SAM Pro Enterprise
• Set up today, deploy tomorrow: because your people will be familiar with similar phone systems, deploying this new technology at your office will go quickly

IVR in Action

The Interactive Voice Response software gathers information from techs in the field that use the numeric keypad (or spoken responses) that automatically update and populate SAM Pro Enterprise.

Work orders are updated and/or sales leads communicated throughout the database in SAM Pro Enterprise.

SAM Pro Enterprise validates the new information from the voice recognition software and sends alarms if a work order may become past due through Escalation Manager (powered by Rules-Based Management).