Software for Commercial Food Equipment Service Contractors
System-Wide Automation, Seamless Compatibility, and Unlimited Scalabiltiy
Servicing Commercial Food Equipment Demands an Exceptional Standard of Efficiency
The food and beverage industry operates 24/7, making the right recipe of technical expertise, organization, and preventative maintenance services critical to being competitive. Restaurants, groceries, convenience stores, entertainment facilities or schools, the ability to deliver same-day service is a must and your customers won’t settle for anything less. SAMPro has the technology you need to get the job done on the first call, deliver superior service, and secure the PM contracts that shut out competition and maximize recurring revenues.
Business-Wide Automation & Communication
Advanced Mobile Workforce Technology
Superior Inventory Control
Fully-Customizable Client Service Portals
Fully-Integrated CRM & Analytics
Like patrons visiting a new restaurant, you’ll
likely only have one chance to impress
customers who call on you to service their
commercial food equipment.
“We Need Our Equipment Fixed NOW!”
SAMPro has the technology you need to get the job done
on the first call,deliver superior service,and secure the
PM contracts that shut out competition
and maximize recurring revenues.
Increase efficiency with automation for better
overall communication internally, with
your customers, and your vendors.
Technology is no longer a luxury when it concerns your business. Software of the past may have been enough to get you where you are, but not all software systems or plugin components are designed to function at advanced stages of growth over long periods of time. When software becomes increasingly overloaded and incompatible, it can disintegrate the business reputation you have worked so hard to attain.
Improving your overall communication flow is the key to achieving advanced levels of service. SAMPro offers individually sophisticated components developed and designed to serve the specific needs of different departments/end users… all while working in unison to keep your team, your customers, and your vendors “on the same page.”
Implementing the right service management software can produce exponential results over time. SAMPro Enterprise provides the system-wide automation, seamless compatibility, and unlimited scalabiltiy to help you grow your business.
Utilize the talents of your best techs
for Cooking, Refrigeration, Beverage
Equipment, HVAC, Electrical, or Plumbing.
The TechFinder feature of our automated dispatch board was designed for clients who employ a variety of specialized technicians. TechFinder can auto-select the best tech available for the job based on certification and location.
Don’t waste your talent! The first contact with a customer holds the potential for years of client loyalty so make sure you get the right tech to the right job fast. Our dispatch board communicates seamlessly with our mobile workforce software and comes loaded with automated features to help your staff monitor multiple open jobs at-a-glance from start to finish.
Technology is no longer a luxury when it concerns your
business. When software becomes increasingly overloaded and
incompatible, it can disintegrate the business reputation
you have worked so hard to attain.
Amass Preventative Maintenance Agreements by
offering your customers 24/7 access to service
through exclusive Self-Service Customer Portals.
The FMAnywhere customer self-service portal is a service in itself, providing a 24/7 link between you and your customers. With the FMAnywhere Self-Service Customer Portal your clients can:
- Create Service Requests
- Manage Existing & Closed Work Orders
- Securely Store Service History
- Easily Upload Documents or Attach Photos to Work Orders
- View Customized Dashboards
- Print & Export Data
- Use On-Demand Reporting Features with 35+ Analytics
Managing PM contracts is one of the most effective things you can do to solidify your revenue base and out-earn your competitors. FMAnywhere portals can be linked to or embedded into your website, providing your customers a secure way to request and mange their service needs around the clock. Portals can be easily personalized with custom layout, color, and graphics options.
The technology you possess does distinguish you from your competitors. FMAnywhere is also a powerful sales tool, that lets you provide streamlined communications, reduced costs, and valuable added services all at the same time.
Provide your techs the most comprehensive and
sophisticated mobile software available.
With TechAnywhere, workers can utilize the information stored in a client site record by accessing work history, notes, blueprints, or schematics – which can greatly expedite complicated diagnostic and repair time. Additionally, your techs’ in-person contact with clients provides an outstanding opportunity to capture new business and reinforce existing customer relationships.
TechAnywhere is a powerful and multidimensional tool that gathers, distributes, and stores jobsite information in SAMPro, making it immediately accessible to all relevant departments, including CRM and DBAnalytics.
- Real-time, on-demand inventory stock status look-ups
- Refrigerant tracking and reporting
- “Store and Forward” Technology
- On-Call Technician WO Creation
- Integrated Google Navigation
- Custom Document Upload/Download
- Integrated Picture Capturing
- Electronic Signature Capture
- Create Quotes in the Field
- Tech-Created Purchase Orders
Master control over inventory and procurement
to deliver the same-day service your
Waiting for parts is rarely an acceptable option when a restaurant contacts your company for equipment service. SAMPro’s inventory management software suite is capable of organizing an unlimited number of warehouses, trucks and shop order locations so you will always be ‘in-stock’. With superior component integration and automation features, you can easily monitor inventory usage and sales online in real-time to ensure accuracy and regulate or adjust inventory levels.
- Techs can create requisitions directly from the jobsite via TechAnywhere.
- Automatically requisition PM parts that will be needed each time a PM visit is made.
- Automatically generate re-stocking POs based on defined minimum or maximum values by part number or warehouse location.
- Allow service to forecast products needed for future PM work orders and to keep trucks stocked with frequently used parts.
- Deliver instant notifications when set minimum inventory levels are reached via ReportAnywhere.
- Parts can be requisitioned directly from imported job budgets.
For larger operations, SAMPro can help drive down costs through proactive procurement management, a level of control that many small and mid-size companies have never been able to experience. With SAMPro, multiple departments can function as one centralized purchasing group, so each department is not buying its own parts ad hoc as needed.
- Drastically Reduce the Number of POs Issued
- Aggregate Procurement of Standard Parts Across Multiple Divisions
- Negotiate Bulk Discounts with Suppliers
- Supply All Jobs/WOs from Centralized Warehouses
Anticipate a brighter future with fully-integrated
CRM and Analytics.
There are countless advantages to the technology behind an ERP software system. SAMPro offers CRMAnywhere customer relationship management software as a fully-integrated component, connected to business processes like quoting, job costing, estimating, or project management.
Integrating CRM with enterprise applications like DBAnalytics, ReportAnywhere, and FMAnywhere provides connection opportunities throughout the sales cycle in addition to making operations more efficient. CRMAnywhere allows you to easily:
- Unify Your Sales Team
- Gain & Maintain Customers
- Manage Opportunities & Activities
- Track Customer Activity
Take advantage of technology.
Technology now provides us a once-unimaginable perspective of business interaction. The ability to collect and store vast amounts of data has inspired a deeper and more detailed understanding of efficiency, market trends, and predictive analysis. DBAnalytics, our embedded business intelligence software, is designed to give you a state-of-the-art tool for proactive, fact-based decision-making.
- Real-Time Mobile Access From Any Browser
- Dedicated Mobile App for Phones and Tablets
- Track Unlimited Key Performance Indicators
- Measure Performance Against Goals
- User-Defined Dashboards
- Multi-Level Analytics
- Multi-Company Analytics
- Secure Access to Reports in “One Click”