Data Basics User Group Meeting 2017 Cleveland Ohio

September 22 – 24 | Severance Hall, Home of the Cleveland Orchestra | Cleveland, Ohio

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Welcome Reception at Severance Hall






The Cleveland Orchestra was founded in 1918 by a group of visionary citizens who believed in the power of music and aspired to deliver the best performances of great orchestral music possible. The opening of Severance Hall in 1931 with later acoustic refinements and remodeling brought a special pride to the Cleveland Orchestra ensemble and to our hometown by providing an enviable environment in which to develop and refine the Orchestra’s artistry. The Cleveland Orchestra quickly grew from a fine regional organization into one of the most admired symphony orchestras in the world.

Regarded by many music-lovers as one of the world’s most beautiful concert halls, Severance’s architectural significance has been recognized by local and national preservation societies including the Cleveland Landmarks Commission and the National Register of Historic Places. The Hall is also a recipient of the Honor Award by the National Trust for Historic Preservation. We hope you can join us Sunday evening to meet the Data-Basics staff, connect with fellow SAMPro users and enjoy the unique history and detailed aesthetics of one of Cleveland’s most cherished landmarks. 

Cocktail Reception & Seated Dinner in the Grande Hall

Our Sunday evening venues are chosen to inspire the tone for our annual meeting! Beautifully illuminated at night, Severance Hall’s Grand Foyer was called “a gigantic jewel box” by journalists covering the opening of the building in 1931. Sunday evening begins with cocktails and appetizers served on the lower level of the Bogomolny-Kozerefski Grand Foyer followed by a seated dinner buffet on the foyer’s upper level. 


After Dinner…Guided Tours of Severance Hall

Severance Hall was one of the country’s most advanced, state-of-the art concert facilities when it opened in 1931. The interior of the building presents an unexpected and vibrant combination of design styles, including Art Deco, Egyptian Revival, Classicism, and Modernism in addition to housing The Norton Memorial Organ. After dinner, private tour guides will walk you through the classic architecture and modern updates behind Severance Hall’s world-renowned acoustics.


Lolly the Trolley Shuttle Service to and from the Event 

We welcome back Lolley the Trolley for private corporate shuttle service to and from our Sunday Evening Welcome Reception. Meet & Greet with Data-Basics’ staff at the Hyatt’s 1890 Lounge at 5:00pm on Sunday. Shuttle service to Severance Hall begins at 5:20.




Using Your Symphony of SAMPro Components:

Our annual user group meeting is designed to help you maximize the value

of your unique SAMPro software system.                    




All of SAMPro’s software components have been developed to work harmoniously together. Our annual User Group Meeting includes a wide variety of breakout sessions from beginner to advanced designed to equip the different members of your team with best practices and technical solutions for operating your SAMPro ERP system.

Our client base consists of companies from across the U.S. and Canada that manage a wide range of residential, commercial and national field service and construction industry contracts. This diversity creates a unique opportunity for you to meet with industry peers sharing insight, practical knowledge and new ideas in a private business setting. 


As your software partners, you can expect:

  • A dedicated staff ready to help you fine-tune your system and get the answers you need about your SAMPro installation;

  • A wonderful group of experienced SAMPro users from across the U.S. and Canada;

  • LOTS of useful information, tips, tricks, and best practices for SAMPro;

  • Beautiful accommodations in Downtown Cleveland’s exciting East 4th Street arts and entertainment district;

  • ALL-INCLUSIVE entertainment and dining!


Who should attend?

UGM attendees include Owners, Financial Executives, Service & Project

Managers, IT Administrators, Department Supervisors, Dispatchers and more. 


Conference Highlights

Full Group Welcome Meeting

The Cleveland Public Library



Tim Carcione will be hosting the Full Group Welcome Meeting for all attendees at the Cleveland Public Library in the Louis Stokes Wing Auditorium.

Meet the Data-Basics staff and learn about the latest SAMPro features, the future direction of the software and our company!


2019 New Breakout Sessions

New Products & Features

UGM 2019 includes more that 30 Breakout Sessions covering tips and tricks on how to best use the specialty components of your SAMPro software and new v9.1 features that can help you to achieve greater overall system efficiency.

See the Attendee Conference Guide for a complete list of session topics.

Data Basics Support Specialists at the 2017 User Group Meeting in Cleveland Ohio

Guru Sessions

Personalized Consultations

Guru Sessions allow us to focus attention on the individual configurations of your unique SAMPro system.

These personalized, one-on-one sessions with our support staff area available throughout the conference and may be pre-scheduled with your registration.

Hotel Accommodations & Meeting Venue:

The Hyatt Regency Cleveland at the Arcade 

Special Room Rates

for Attendees!

The Hyatt Regency Business Center

With the exception of the Full Group Welcome Meeting, all breakout sessions are held in the Hyatt’s corporate business center. The Hyatt is convenient to our Welcome Meeting at the Cleveland Public Library and adjacent to additional UGM entertainment venues; we encourage you to book your rooms early to ensure you have the best experience at UGM!

Catered Breakfasts & Lunches

The UGM conference is always all-inclusive. Breakfast and lunches are catered by the Hyatt Regency and served in the Arcade Atrium on Monday and Tuesday. Refreshments and snacks are also available to our guests throughout the conference in the business center. 

Monday Evening Dining & Entertainment:




UGM is always all-inclusive! Monday evening at the Corner Alley is a UGM tradition for electric atmosphere, state-of-the-art bowling alleys and delicious culinary creations! Enjoy an extensive buffet of American-inspired cuisine, refreshing cocktails, a variety of classic arcade games and reserved bowling lanes dedicated solely to our UGM guests. 




and don’t forget…

Everything is better with chocolate…including UGM! Accessible via the Hyatt Arcade and known for their extensive selection of hand-made desserts and martinis, the Chocolate Bar welcomes UGM guests each year to relax and enjoy the evening.


Conference Schedule:

UGM is a private conference for SAMPro users. See your Invitation Email to download the 2019 Attendee Conference Guide for a complete list of breakout sessions topics, guru sessions and registration instructions. Click here if you are a SAMPro User and need an invitation email.


Schedule of Events | Sunday 9/22


5:00 PM                       Meet & Greet at the Hyatt Regency’s 1890 Lounge

5:20 PM                       Trolleys begin shuttle service to Severance Hall

6:00 PM – 10 PM        Welcome Reception & Dinner Event: Orchestrating Success

Cocktail Reception

Classic, Fine-Dining Buffet

Guided Tours of Severance Hall

9:30 PM                   Trolley Shuttles begin departures from Severance Hall to the Hyatt Regency Hotel

Schedule of Events | Monday 9/23


8:00 AM  – 9:00 AM           Breakfast & Check In: The Hyatt Arcade Atrium

9:00 AM  – 10:30 AM         Full Group Welcome Session with Tim Carcione: The Cleveland Public Library Auditorium

10:45 AM – 12:15 PM        Breakout Session #1

12:30 PM – 1:30 PM          Lunch: The Hyatt Arcade Atrium

1:30 PM – 3:00 PM            Breakout Session #2

3:00 PM – 3:30 PM            Afternoon Break

3:30 PM – 5:00 PM            Breakout Session #3

6:00 PM –  10:00 PM         Monday Evening Dining & Entertainment: The Corner Alley

Schedule of Events | Tuesday 9/24


8:00 AM – 9:00 AM            Breakfast & Check In: The Hyatt Arcade Atrium

9:00 AM – 10:30 AM          Breakout Session #4

10:30 AM – 11:00 AM        Morning Break

11:00 AM – 12:30 PM        Breakout Session #5

12:30 PM – 1:30 PM          Lunch: The Hyatt Arcade Atrium

1:30 PM – 3:00 PM            Breakout Session #6

3:00 PM – 3:30 PM            Afternoon Break

3:30 PM – 4:30 PM            Breakout Session #7


Thank You to Our Sponsors & Integrated Partners